Refunds & Returns Policy
Thank you for shopping with us! At S.E.L.F. (STOIC) CIC, we want you to be completely satisfied with your purchase of “I Am the Shame” If you are not happy with your book, please read our refunds and returns policy below.
Returns
If you wish to return your copy of “I Am the Shame,” you must notify us within 14 days of receiving your order. The book must be unused, in its original packaging, and in the same condition that you received it.
Customers are responsible for the cost of return postage unless the item is faulty or incorrect.
Refunds
Once we receive your returned book, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7–10 working days.
Non-Refundable Services
Please note that any fees rendered for services provided, such as walk-and-talk therapy, coaching, workshops, and retreats, are non-refundable for missed appointments/participation/attendance. Deposits paid for services are also non-refundable, unless at the discretion of the senior director.
We do not offer refunds on:
- Digital downloads or eBooks (unless the product is faulty)
- Gift cards
- Personalised or custom-made items
Faulty or Damaged Items
If your book arrives faulty or damaged, please contact us within 7 days of delivery with photos and a description of the issue. We’ll be happy to offer a replacement, exchange, or full refund.
Contact Us
To initiate a return or if you have any questions about this policy, please contact us at: support@selfcic.co.uk
Thank you for your understanding!
Privacy Policy
Privacy Policy
Last updated: April 2026
We are committed to protecting your privacy and handling your personal data with transparency and care. This policy outlines how we collect, use, and store your information in line with the UK GDPR and the Data Protection Act 2018.
Who We Are
This website is operated by Self Stoic CIC, a UK-based community interest company.
If you have any questions about this policy or your data, you can contact us at: support@selfcic.co.uk or (M) 0496-878-192
What Information We Collect
We may collect and store the following types of personal data:
- Name and contact details (e.g. email, phone number)
- Billing and delivery addresses
- Purchase and order history
- Website usage data (via cookies or analytics tools)
- Any information you provide when contacting us
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Respond to your queries or customer support requests
- Improve your experience on our website
- Send you updates or marketing emails (if you’ve opted in)
Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
- Your consent
- Contractual necessity (e.g. to fulfil a purchase)
- Our legitimate interests (e.g. to improve our services)
- Legal obligations (e.g. tax and accounting requirements)
Sharing Your Data
We do not sell or rent your personal data.
We may share it with trusted service providers (such as payment processors or delivery partners) when necessary to fulfil your orders or provide our services.
How We Store Your Data
Your information is stored securely. We retain personal data only as long as necessary for the purposes we collected it, including legal or regulatory obligations.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Request the erasure of your data (“the right to be forgotten”)
- Withdraw your consent at any time
- Object to or restrict how we use your data
To exercise any of these rights, please email: support@selfcic.co.uk
Cookies
We use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date above.